Orders placed on the Raphia website will be delivered to the address provided by the Customer within 2 to 3 business days, excluding Sundays and public holidays, depending on the delivery method chosen:

Rate Name	Condition	Price
Delivery 2 to 3 days	0g - 200g	3.90 GBP
Next Day Delivery - If order is placed before 1pm	1kg - 3kg	6.95 GBP
Next Day Delivery - If order is placed before 1pm	3kg - 100kg	9.95 GBP
Standard Shipping - 2 to 3 days	2kg - 100kg	9.95 GBP

 

Orders are delivered by a third party, and delivery is considered to be complete once the customer physically receives or gains control of the product.

Orders to be delivered to central London are delivered directly to your address by one of Raphia’s staff members. If you are not home to receive the package, a picture will be taken as proof of delivery.

Raphia employs all commercially reasonable means to ensure that your orders are delivered within the specified timeframes.

You can track your order by using the order tracking number provided to you via email once you place your order.