Raphia is committed to protecting your privacy and ensuring a safe browsing experience.

We collect your personally identifiable information such as your email address, name, address and telephone number to properly deliver your orders and to notify you of other products by Raphia which may appeal to you. We may also use that data to contact you with surveys to conduct research about your opinion on Raphia products you have tried.

Other information, which is not specific to you, such as your gender, preferences, ZIP code, interests and favorites, are also collected.

Raphia does not sell, rent, or lease our customer list to third parties and does not transfer your personal information to them either. We may, however, share that data with trusted partners to perform statistical analysis, arrange deliveries or provide customer support. These third parties are prohibited from using your personal information for any purpose other than the provision of these specific services to Raphia, and are required to keep your information strictly confidential.

Sensitive information such as your race, religion or political affiliations will never be disclosed by Raphia without your explicit consent to such disclosure.

We keep track of the pages you visit on the Raphia website to ensure that we know which of our products are most popular. This allows Raphia to tailor the content on our website to your own preferences.

Raphia will only reveal your personal information unexpectedly if compelled by law, or if it genuinely believes such action is essential to adhere to legal obligations, safeguard Raphia's rights or assets, or respond urgently to protect the safety of Raphia users or the public.

We take stringent measures to safeguard your personal information from any unauthorised access, use, or disclosure. The information you entrust to us is stored on secure computer servers in a controlled environment, shielded from any unauthorised access, use or disclosure. In addition to that, when sensitive personal information, like credit card numbers, are transmitted to external websites, our encryption protocols provide an extra layer of protection.

Raphia reserves the right to occasionally update this Privacy Policy. If you believe that we have not respected this statement, feel free to reach out to us and we will do our best to identify and resolve the issue.